
Your Questions Answered
Q. Following problems on a recent Royal Caribbean cruise, the company offered is compensation in the form of a 50 percent refund, payable as 25 percent towards spending on board, and a voucher worth 25 percent to sue towards a future cruise. On a recent episode of the TV programme Rip Off Britain travel expert Simon Calder said that under consumer protection law customers could insist on a cash refund instead of a voucher.